Returns policy

- ONLINE RETURNS

Exchanges & Refunds

Full-Priced Items*

  • Eligible for a refund or exchange.
  • Full price items purchased with a promotional code are still eligible for a refund.
  • Must be unworn, in original condition, and include all original packaging.
  • Must be returned within 30 days of receipt.
  • Refunds will be processed & can take up to 7-10 business days after the goods received.
  • Click HERE to return online

*excludes shoe care

Sale Items (Markdowns)*

  • Eligible for an exchange only (no refunds).
  • Must be unworn, in original condition, and include all original packaging.
  • Must be returned within 30 days of receipt.
  • Returns will be processed & can take up to 7-10 business days after the goods received.
  • Click  HERE to return online
  • Once the goods have been received and checked by our team, Sayso will send new items to you free of charge.

*excludes shoe care

- RETURN OPTIONS VIA SAYSO STORE

Full-Priced Items*

  • Eligible for a refund or exchange.
  • Full price items purchased with a promotional code are still eligible for a refund.
  • Must be unworn, in original condition, and include all original packaging.
  • Must be returned within 30 days of receipt.
  • Refunds will be processed & can take up to 7-10 business days.
  • Goods can be returned in-person at any Sayso Store during trading hours.

Sale Items (Markdowns)*

  • Eligible for an exchange only (no refunds).
  • Must be unworn, in original condition, and include all original packaging.
  • Must be returned within 30 days of receipt.
  • Goods can be returned in-person at any Sayso Store during trading hours.
  • Once the goods have been received and checked by our team, Sayso will send new items to you free of charge.

Faulty Items:

In the unlikely event that you believe your shoes are faulty – do not worry!
We will do everything we can to sort it out for you immediately.

  • You can visit your nearest Sayso store & bring along the shoes
  • Or lodge via online, please email an image through with your proof of purchase to info@mapm.com.au

For all faulty claims you must provide a Sayso receipt or online invoice as proof of purchase. Our Head Office will assess the shoes on a case by case basis.

If your claim is warranted, your shoes will be repaired, replaced or refunded. If we believe the shoes are not faulty and there is damage is due to wear and tear, the shoes will be returned at your expense.

INSTRUCTIONS FOR AUSTRALIA POST RETURNS PORTAL:

  1. Ensure that you meet the required return conditions mentioned above.
  2. Please put a note inside the box stating name, reason for return, order number, contact details and the desired outcome.
  3. Click on the link HERE to start your return.
  4. Follow the prompts, enter the information as needed and make your payment.
  5. Head to your nearest Australia Post office with the email* containing the label and the items you wish to return.
  6. The Australia Post staff will scan the label off your smart phone or device.
    *If you do not have a smart phone or device, please print the label & bring in-store.
  7. Attached the label to your package, ensuring any other labels or barcodes are covered.
  8. Leave your parcel at your local Australia Post Office.

Once your package is received by us, we will be able to action your desired outcome.